Thank you for shopping at HMOOBasics, Koom Tes LLC. If you are not entirely satisfied with your purchase, we're here to help.
RETURNS:
You have 30 days to return an item from the date you received it. To be eligible for a return, the item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Your item also needs to have the receipt or proof of purchase.
REFUNDS
Once we receive your returned item, we will inspect it and notify you immediately on the status of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on the card issuer's policies.
EXCHANGES(if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hmoobasics@gmail.com.
SHIPPING
To return your product, you should mail your product to: 5406 Raymond Rd. Madison, WI 53711.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
